Privacy Policy

Who we are

Finsensa is a credit pack generation platform built for UK lending advisers, commercial finance brokers, and accountants. We are currently operating in Early Access. Our contact email is support@finsensa.com.

What data we collect and why

When you apply for Early Access, we collect:

• Work email address — to send you access credentials and product updates
• Professional role — to tailor onboarding to your use case
• Application responses (situation, blockers, alternatives considered) — to match you to the right onboarding cohort and improve the product

When you use the product, we process client financial data (bank transaction data, facility requests, supporting documents) solely for the purpose of generating credit packs on your behalf. We do not retain client financial data beyond the scope of your active cases.

Legal basis for processing

We process your personal data on the basis of legitimate interests (running the Early Access programme and improving the product) and contract performance (delivering the service you applied for). You may withdraw consent at any time by contacting us.

Who we share data with

We do not sell your data. We do not share your personal data with third parties for marketing purposes. We use the following processors to deliver the service:

• Cloud infrastructure providers (hosting and storage)
• Email delivery services (transactional emails only)

All processors are contractually bound to GDPR-compliant data handling standards.

How long we keep your data

Application data is retained for 12 months from your application date, or for the duration of your account, whichever is longer. You may request deletion at any time.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Port your data to another service

To exercise any of these rights, email support@finsensa.com. We will respond within 30 days.

Complaints

If you have a concern about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Changes to this policy

We will update this page if our data practices change materially. The "last updated" date at the top reflects the most recent revision.